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Ticketing/Tour Information
How does pre-sale ticketing work?
What are the terms and conditions of Pre-sale ticketing for members of...
When does my show go on sale?
When is the Pre-sale?
When is Keith Urban coming to my area?
What if a tour date isn't listed?
Where can I call for Ticketmaster ticket buying and customer...
Who administers ticket sales?
Fan Membership
How do I join Keith Urban's fan club?
How much does it cost to join the 'Ville?
How soon after joining the Phoenix Club will I have access to member benefits?
How can I upgrade my Free membership to The 'Ville: Phoenix Club?
What are the rules of The 'Ville?
Who do I contact regarding technical issues with the website?
Where can I find my unique presale code?
How do I change my password?
How do I change my profile picture?
How do I turn auto renewal off on my account?
How does auto renewal work?
I am trying to sign up my son/daughter/spouse, but he/she doesn't have his/her own email address. What can I do?
I've received an address verification error, what do I do?
Why isn't my credit card being accepted?
What are the benefits of The 'Ville: Free tier?
What are the benefits of The 'Ville: Phoenix Club tier?
VIP Packages
How much are VIP Packages?
How many VIP Packages are there?
I ordered a VIP package, what do I do next?
Will I get anything in the mail?
Can I get a refund on my VIP package?
Can I change the name for pick up?
Store Help
I've received an address verification error, what do I do?
How much is shipping & handling?
How do I place an order on Keith Urban's Store?
What is your return/exchange policy?
What payment methods can I use in the Keith Urban Store?
Who can I contact if I have a store related issue?
Why isn't my international credit card being accepted?
General
How can I get a song I wrote to Keith Urban?
How do I send fan mail to Keith Urban?
I have a question that is not answered here, what should I do?
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